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Case Manager - Kingsbridge Terrace

Case Manager - Kingsbridge Terrace

Case Manager - Kingsbridge Terrace

Jericho Project
Bronx, NY 10463


Bachelor's (Required)
Case management: 2 years (Preferred)

Job details

Job Type

- Full-time

About Jericho Project

Jericho Project is a nationally-acclaimed nonprofit ending homelessness at its roots by enabling homeless individuals and families to attain quality housing, employment and mental and physical health services. The 39-year-old nonprofit serves over 2,500 individuals, including 700 veterans, annually. Jericho has been a key partner in New York City’s initiative to end veterans’ homelessness, and is leading bold, innovative strategies to do the same for families and young adults.

Our programs touch four cornerstones of a person’s life: housing, employment, wellness, and family stability. We create a culture of “moving on” through a foundation of housing and supportive services provided by expert program specialists and case managers.

We have over 550 units of supportive housing including 9 residences in the Bronx, Harlem, and Astoria, as well as scatter-site apartments throughout NYC.


The Case Manager will provide direct services to veterans, including those who were formerly homeless with histories of substance abuse, mental illness, PTSD and those at-risk of homelessness. The Case Manager will carry a caseload of 25-26veterans with the purpose of supporting, counseling and advocating in areas of the individuals’ lives requiring assistance such as daily life skills, budgeting, transitioning to civilian life, family re-unification, and referrals to services both internally and in the community.

Case Manager will be required to have frequent contact, but not limited to, weekly or monthly face-to-face meetings, telephone conversations, aftercare contacts, e-mail and other electronic exchange with colleagues is expected.


Ø Provide direct case management services and apartment visits. Case management services will include mental health and substance use assessments, developing and updating service plans, assistance with obtaining public assistance, Social Security benefits/entitlements and other publicly available resources that may be beneficial to the tenant.

Ø Implement groups with a focus on life skills, education and support, relapse prevention and mental health counseling.

Ø Complete referrals to medical, mental health, and other outside providers.

Ø Coordinate and document clinical case management and psychosocial services while also documenting the overall effectiveness of the case management services provided.

Ø Case Managers will develop an Individual Service Plan and review the plan periodically for efficacy.

Ø Collaborate with Workforce Opportunities Staff to assist tenant in developing and realizing employment related goals, where applicable.

Ø Ensure compliance with organizational and funder regulations and documentation.

Ø Case management assessment and services will be informed by Motivational Interviewing and Harm Reduction approaches.

Ø Coordinate aftercare services and follow-up contacts for post-discharge updates.

Ø Conduct outreach and engagement including apartment visits and inspections.

Ø Participate in community development efforts such as Community Meetings and supporting the residence in establishing partnerships with other providers in the community.

Ø Work with Property Management staff to assist tenant to meet terms of their lease including timely payment of rent and avoidance of any nuisance behaviors.

Ø Provide all services in a manner that respects cultural differences among tenants.

Ø Perform other duties as assigned.


Ø A Bachelor’s degree in human services or related field; Master’s degree preferred.

Ø Must possess strong organizational, writing, communication, and computer skills.

Ø Some relevant experience working with low-income or homeless populations.

Ø Candidates must be self-starters with the skills and energy to work within the community.

Ø Experience working with veterans a plus.

Ø Bilingual a plus

Covid Guidelines:

The Jericho Project is committed to ensuring the safety of its staff, interns, vendors and clients. As per the CDC guidelines' full compliance, all new/incoming staff are required to be fully vaccinated and possess the ability to provide documentation upon their 1st day of hire.

To be fully vaccinated means:

1. 2 weeks after their second dose in a 2-dose series such as: Pfizer or Moderna.

2. 2 weeks after a single-dose vaccine, such as: Johnson & Johnson’s

Job Type: Full-time

Pay: $43,000.00 - $45,000.00 per year


  • Dental insurance
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


  • 8 hour shift
  • Monday to Friday
  • Weekend availability

COVID-19 considerations:
As per the CDC, staff are now required to be fully vaccinated and possess the ability to provide documentation upon 1st day of hire.


  • Bachelor's (Required)


  • Case management: 2 years (Preferred)
  • homeless, substance abuse, mental health and/or trauma: 2 years (Preferred)

Work Location: One location

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Hiring for this role

• Mobile: NA

• Location: NA

• Post ID: 21409617

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