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Transport Coordinator, Community Medicine

Transport Coordinator, Community Medicine

Transport Coordinator, Community Medicine

Bronx, NY 10451

Job details

Job Type


ASPCA strives to maintain a COVID-free workplace. To that end, being fully vaccinated is a condition of employment for all ASPCA employees, including new hires. ASPCA makes reasonable accommodations for qualified applicants with disabilities or sincerely held religious beliefs that prohibit a person from being vaccinated.

The ASPCA Community Medicine department provides access to high quality spay/neuter and primary veterinary care services to NYC's most under-served communities with little to no access to veterinary clinics and to animals in the care of NYC animal welfare organizations. We play a crucial role in keeping pets where they belong: with the person who loves them.

The Transport Coordinator is responsible for the safe, timely and Fear Free transport of dogs and cats between designated locations and Community Medicine’s clinics. The Transport Coordinator delivers high quality customer service to rescue clients during intake and discharge of our patients. They are responsible for basic post-operative care for patients, loading animals into carriers/traps, securely loading and unloading them into a transport vehicle while utilizing Fear Free techniques to reduce fear, anxiety and stress in our patients. The Transport Coordinator role is physically demanding and labor intensive.

The Transport Coordinator drives various transport vehicles safely, adhering to all traffic laws. They are also responsible for sanitizing transport equipment.

The Transport Program operates Tuesday-Saturday from our Bronx Community Veterinary Center location in the South Bronx, NY. The schedule for this shift is 5 days, 8-hours on Tuesday through Saturday from 12:00 PM – 8:00 PM. Some flexibility in schedule and occasional overtime may be required.


Responsibilities include but are not limited to:

Transport (50%):

  • Drive defensively with care and caution, always observing driving rules and traffic laws
  • Transport animals to and from clinics
  • Utilize efficient and appropriate truck routes to and from designated locations
  • Prepare animals and load into transport crates, carriers, and traps using Fear Free techniques
  • Feed and clean animals as needed
  • Safely load and unload animals secured in carriers/traps into transport vehicles and ensure carriers/traps are secured in the vehicle appropriately
  • Ensure comfort of animals being by regularly monitoring temperature of holding area during transport
  • Visually screen spay/neuter candidates at intake to preliminarily determine fitness for surgery
  • Perform post-operative evaluations to ensure suitability for transport and discharge
  • Communicate late or early arrivals to Community Medicine team members and departments as needed
  • Perform additional duties as assigned
  • Provide support to the Mobile Fleet Logistics Center as directed

Customer Service (20%):

  • Provide excellent customer service to transport partners, volunteers and pet owners at transport locations
  • Clearly and accurately communicate discharge instructions
  • Carry out credit card and check transactions in the field
  • Communicate spay/neuter policies including animals accepted for surgery, payment policies and transport schedules

Safety/Sanitization (15%):

  • Sanitize the animal compartment of transport vehicle and transport crates daily
  • Perform pre-trip vehicle inspections
  • Clean and sanitize animal holding areas
  • Perform daily safety checks of transport vehicles with operations staff

Administrative (15%):

  • Prepare transport logs
  • Prompt communication of vehicle maintenance needs to the manager and using maintenance request logs
  • Maintain clear and accurate transport logs to ensure all animals are aboard vehicle and all scheduled appointments are accounted for
  • Precise recording of transactions and record keeping
  • Complete end of day financial sheet
  • Attend staff meetings and training classes

Exemplifies the ASPCA’s Core Values:

  • Has Commitment and dedication to improving the lives of animals
  • Demonstrates Ownership and feels responsible for outcomes
  • Believes in Team - that we are stronger together
  • Seeks to Elevate others and reimagine what is possible
  • Focuses on Impact , specifically making change for animals


Ability or comfort learning to operate large vehicles, Ability to lift and carry a minimum of 40 pounds, Basic computer knowledge required, Must have a Commercial Driver’s License or the ability to obtain one within the first 6 months of hire and pass a motor vehicle check demonstrating a safe driving history. As part of the requirements of this role, must also pass a Department of Transportation Medical Exam and required Drug and Alcohol Testing, Must have strong problem solving skills, Must possess excellent customer service skills, including strong written and oral communication., Must possess strong self-motivation skills and ability to pay close attention to details, Must speak fluent English. Bilingualism (fluent in English and Spanish) preferred but not required, Strong animal care and handling skills


English (Required)

Education and Work Experience:

High School Diploma (Required)

Minimum of 1 year of animal care and handling experience preferred, Minimum of 1 year of driving experience required, large vehicle experience preferred, Minimum of 3 years of professional work experience required

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don’t forget to attach your resume and cover letter to complete your application.

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• Post ID: 21879091

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